2016年酒店工作总结暨2016年工作计划[1]

2016年酒店工作总结暨2016年工作计划[1] | 楼主 | 2016-09-06 05:47:54 共有3个回复
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摘要:年酒店工作总结暨年工作计划,一以增收增效为目标抓好销售工作,总费用额万元比去年同期减少万元下降,全年前台销售部年共签订商务协议份旅行社协议份订房中心协议份,四是更新系统规范停车场管理。以下是小编整理的3篇最新2016年酒店工作总结暨2016年工作计划[1]范文,欢迎参阅!

2016年酒店工作总结暨2016年工作计划[1]2016-09-06 05:47:33 | #1楼回目录

2016年酒店工作总结暨2016年工作计划

2016年是实施“十一五”规划的关键之年,xx全体干部职工在xx公司(下称总公司)和公司董事会的正确领导下,坚持以党的十七大精神和“三个代表”重要思想为指导,全面落实科学发展观,围绕年初制定的工作目标,以市场为导向、细化管理为手段,稳抓企业经营和管理,克服各种不利因素,工作职能逐步规范。较好地完成任务指标。现将11年工作情况及12年工作安排简要汇报如下。 一、2016年工作情况

(一)以增收增效为目标,抓好销售工作

11 年,xx认真分析和把握酒店业的发展趋势,坚持以市场为导向,调整经营思路,创新开发客源市常提高市场竞争能力和经济效益。公司全年完成各项收入xx万元,完成计划xx%,较去年同期减少xx万元,下降xx%。全年客房平均出租率为xx%,年均房价元xx元/间天。按可比口径计算全年完成利润xx万元,完成计划xx%,上缴税费xx万元。总费用额xx万元,比去年同期减少xx万元,下降xx%。

一是调整经营思路,加大营销力度。今年以来,由于受各种不利因素的影响,公司经营任务完成的不够理想。面对困境,公司上下迎难而上,一方面招聘营销人员,充实销售团队,结合市场客源结构,对销售人员进行分工,分别成立了客户组、商务组和团队组,主动跟踪各自的市场客源,加大各种资源的挖掘扩展,加强沟通和交流,想方设法留住老客户。另一方面调整思路,加大营销,制定“面向xx,辐射xx”营销方案,实施“走出去”战略,不断扩大对外宣传合作,拓展客源市常三月组织销售员赴xx进行促销,走访了 xx、xx厅以及xx厅等单位以及各大旅行社。五月去xx地区进行专项促销活动。三是制订了一系列的促销方案,提高住房率。利用xx周年厦庆,在xx电视媒体、xx晚报上做宣传广告,印制宣传彩旗,给客户订制礼品,以及印制代金券等促销活动提高酒店的知名度。四是重新制定了《2016年前台销售部销售员工资待遇方案》,提高销售员的工作积极性。全年前台销售部08年共签订商务协议xx份,旅行社协议xx份,订房中心协议xx份。

二是转变观念,稳定物业收入。物业部发扬拼搏精神,知难而进,勤奋工作,一方面完善管理制度。通过建立维修记录、收款实时记录,规范物业合同,建立走访日和工作分析会,为各项工作的开展奠定了良好的基矗二是提升服务促进营销。对所有物业单位及写字楼租户能做到主动上门服务,以良好的服务形象和信誉吸引和稳定租户。08年物业单位出租率达xx%,写字楼出租率达xx%,续签新合同xx份,新增广告位两处,增收xx万元。三是抓重点攻难关。由于xx歌舞厅经营不理想,导致收租困难,通过谈话、停电、发律师函等催款、收款等手段。积极与建行协商,追缴了07年物业管理费xx万元。xx物业公司积极转变思想观念和服务理念,实现从“管理型”到“服务型”理念的深刻转变,倡导“服务于人,业主至上”的全新服务理念。克服困难拆除违建房,整顿自行车棚,清理长期堆放杂物恢复消防通道等措施改善小区环境;配合消防公司更换烟感系统,积极开展百日消防安全排查,确保业主和租户的生命财产安全;举办各种文娱活动丰富业主和租户业余生活。通过加强服务意识,丰富服务内容,爱安公司08年完成收入xx万元,房屋出租率达到xx%,出色地完成了各项计划任务指标。

三是输出管理,扩大拓展规模。成立xx酒店管理公司是总公司发展战略中的重大举措,也是xx公司新的经济增长点的抓手,更是我们企业培养和锻炼人才的重要场所。成立初,xx在公司的前期筹备、制度完善、xx分公司的成立、前往各地市的拓展活动及至对两家酒店的成功接管,这些都与xx及管理公司员工的辛勤工作分不开的。特别值得一提的是去年6月份,xx同志能无条件的服从组织安排到xx大酒店工作半年,这种心系企业、无私奉献的精神是值得我们每一个人学习的。经过一年的积极运作和辛勤工作,作出了有效的探索和尝试。

四是更新系统,规范停车场管理。完善了大厦外围各项设备、设施、车场系统及标识路线的工作任务,达到了停车场管理的标准化和规范化。投入资金改造收费管理系统,增设远程读卡和消费点刷卡功能,利用新系统加强管理,减少了漏洞,节省了人员和减少了烦琐的工作环节及强度,大大降低了运行成本。保安部在较好的完成治安消防职能工作的同时,全年完成停车场收入xx万元。

(二)以提倡节约为重点,实现低成本运营

一是加强能源管理,减少费用。增收固然很重要,但节支同样必不可少。公司把节能降耗列为重点工作,向节约要效益。即一要关,二要小,三要隔,四要定,五要防,六要查,七要罚,八要宣。从节约一滴水、一度电开始,做到人走灯灭,水管用完及时关掉,平时注意维护各种设施设备,发现问题及时报修,不因人为原因而造成公司的能源浪费。客房部减少了一些不必要的一次性用品,降低日常使用量,注重对客房设施的保养,及时回收客房可利用消耗品进行内部二次使用。工程部一直坚持运行设备报表制度,每月对水、电、气等设备运行监督统计,出现异常当即查找原因。通过对老设备进行预防性维修保养和挖潜技术改造,不但提高了设备使用功效,

而且降低了能源损耗。2016年,大厦总的耗电量为xx万度,比去年降低了xx万度;水电费xx万元,比计划少开支xx万元;日常维修费用xx万元,比去年减少了xx万元。

二是规范监督检查,狠抓工程质量。工程部对x楼装修和员工餐厅装修过程中进行严格的监督检查,从施工材料的质量及施工安全着手,发现和消除质量问题隐患和苗头,使施工质量得到保证。在工程验收过程中,认真负责、严格把关,对重大项目工程都预留质量保证金,保障了公司利益。 三是强化科学管理,实现减员增效。减员增效是国企改革的方向。2016年,公司人事部通过多次调查摸底,优化岗位,减少编制xx人,为企业的良性发展奠定了基矗

(三)以提升质量为前提,抓好服务工作

今年以来,公司通过加大培训力度,更新服务理念,开展质量检查等措施抓服务,抓质量,旨在“外树形象,内强素质”。通过一系列活动的开展和具体措施的落实,提高了公司的整体服务水平。一是加大培训力度,提高员工素质。培训是提高员工素质的有效手段。为了使员工的行为规范、职业道德与礼貌修养及专业技能尽快符合岗位需要,公司通过“走出去,请进来”等方式加大培训力度。10月份公司请xx培训中心就“企业人在企业中的行事规则”及实用礼仪等方面进行培训。同时,公司还组织员工赴其他酒店参观考察学习别人的先进管理经验。这些措施不仅促进了员工自身素质的提高,还极大地调动了员工的工作积极性。此外公司大力号召员工在业余时间加强学习,积极提高自身素质,满足公司发展过程中对人才的需求。平时工作中各部门也根据各自工作特点经常组织内部培训、

考核和技术比武,例如:英语培训、普通话培训、微笑服务培训等。新老员工之间还注意搞好传帮带,实行“一对一”的培训,这对新进员工快速熟练掌握工作流程起了很好的作用。二是成立质检小组,提高服务质量。服务质量是酒店开展有效市场竞争的根本保证,为了提高酒店的服务质量,公司成立了质检小组,对酒店的服务质量进行全面监督检查,并结合自身实际制定了卫生检查标准、服务用语总汇等一系列质量检查标准,根据这些标准由质检部门进行督促检查,发现问题及时通知其整改。平时酒店注意经常给员工引进新的服务理念,提倡个性化、亲情化服务。在员工中弘扬了努力学习、钻研业务、规范服务的良好风气。三是完善“两件”设施,提升酒店形象。公司投入xx万元将六楼改造成客房,实现了硬件设施升级。使酒店的客房数量增加到xx间,提高了酒店的接待能力。为更好地迎接“十一”黄金周、xx 会、厦庆xx周年,公司举行了以“真诚微笑迎厦庆,高效服务庆奥运”为主题的第xx届优质服务质量月活动,通过优质服务月活动,公司在转变员工的思想观念,强化服务意识,加强业务学习,提高服务技能,健全落实制度,规范服务管理,加大督导力度,提升服务水平等方面,都取得了较好的成效。

(四)以强化管理为根本,打造企业品牌

公司坚持从基础管理抓起,创新管理理念和管理标准,运用科学的管理模式,加强对酒店的规范管理,实现可持续发展的目标。一是建立规范,制定和完善管理制度。完善了多项规章制度,修订出台了《员工餐厅管理规定》、《停车场管理规定》、《大厦仓库管理规定》、《质量检查考核办法》、部门工作月志等一系列规章制度。二是加强内部管理,提高执行力。通过完善员工请销假、考勤管理制度、员工职务晋升管理规定等规章制度,强化内部管理,有效提高工作效率和管理水平,使员工职务晋升有章可循。成立质量检查办,定期对各部门进行综合检查,监督各职能部门执行情况,定期通报,加大奖励和扣罚力度。对公司各部员工进行业务技能考核,促进部门办事效率,有效提高执行力。三是狠抓落实,确保安全生产。今年,公司把安全生产“隐患治理年”活动作为安全生产重点工作之

一。针对今年形势,吸取xx地区发生的几起较大安全事故的教训,x月,公司组织开展声势浩大的安全生产大宣传大排查大整治统一集中行动;x月到x月,xx“xx”特大火灾事故后,公司迅速在大厦范围内组织开展了安全生产和消防百日安全大排查行动。公司领导分别亲自带队深入到大厦各物业承包单位、场所进行安全大检查。据统计,三次大行动,共组织检查组4个,出动80多人次,发现隐患xx条,已落实整改xx条;投资xx万元整改和完善了酒店的消防设施安全,消除了隐患;定期召开安全工作会议,请消防局相关人员来大厦进行消防理论及实际操作演练培训,着力增强全员安全防范意识。

(五)以精神文明建设为依托,营造团结和谐氛围

一是筹建员工餐厅,关心员工生活。年初,公司投入xx万元兴建员工餐厅。x月份,员工餐厅顺利竣工开业,为员工创造了优雅舒适的就餐环境,替员工解决了后顾之忧,降低了员工流动率和人力资源成本,为此总办倾注了大量的心血和付出了辛勤的劳动。领导班子经常与一线部门领班以上管理人员进行座谈,认真听取了员工在生活上、思想上以及工作上的一些想法,掌握员工的真实状态。二是以人为本,构建企业文化。公司十分重视利用各种载体传播和宣传企业文化,增强企业的凝聚力和员工的忠诚度。组织2016年度优秀员工赴桂林参观考察及全体女员工“三八妇女节”外出学习考察;安排离退休员工进行春节团拜活动,组织看望慰问生并住院员工等等,营造良好的家园文化。汶川大地震,公司迅速组织开展了“心心相印抗震救灾温暖行动”募捐献爱心活动,全体员工积极响

应,大力发扬“一方有难,八方支援”的人道主义精神,踊跃参加募捐活动,向灾区同胞伸出援助之手,奉献爱心,共捐款xx元;举办“xxxx周年厦庆”活动,展示企业良好发展势头和全体员工良好的精神面貌,扩大了中陕国际和长安公司的知名度和影响力;重视宣传工作,一年来,在《xx晚报》、《xx旅游》等省级以上媒体发表新闻稿件x篇,发挥了宣传外树形象、内鼓士气、促进工作、营造环境的效能;设立了“长安之窗”文化宣传栏,搭建相互学习和交流的平台。三是廉洁自律,重视党建工作。党风廉政建设关系人心向背,关系企业的稳定和发展,必须抓紧抓好。公司党委组织党员干部认真学习贯彻《建立健全教育、制度、监督并重的惩治和预防****体系实施纲要》和两个《条例》,学习《实施纲要》、《条例》学习******同志在中央纪委第二次全会上的讲话,与学习党的十七大精神,开展社会主义荣辱观教育。进一步增强党员干部的纪律观念,筑牢拒腐防变的思想道德防线,树立正确的权力观、地位观、利益观,努力做到立党为公、执政为民,“权为民所用、情为民所系,利为民所谋”;坚持政务公开,充分调动了广大职工参与企业管理的积极性,发挥好群众的监督作用,形成防止和惩治****的合力。

(六)以资本运作为手段,提升企业融资功能

根据总公司发展项目需要,xx公司充分发挥自身优势,积极配合总公司的战略目标,财务部工作人员不辞辛劳,往返银行几十趟,送资料、办手续。通过银行贷款和员工集资等为总公司积极筹措资金,为总公司融资xx万元,有力地支持了总公司战略发展需要。

二、存在的问题及困难

(一)硬件设施陈旧,破损严重,已无法适应日益激烈的市场竞争。

(二)经营管理工作仍需持之以恒。虽然完善了一些规章制度,但个别制度未落到实处,各部门时有协调、配合不力导致工作效率低下事件发生,执行力仍需进一步提高。

(三)销售任务完成不够理想。公司营业收入未完成计划指标。如何在明年严峻的形势下顺利完成年度计划指标是新的课题。

(四)市场营销力度还需要加强,营销策划活动效果不够理想。

(五)员工的服务水平仍需提高,“宾客至上,服务第一”的服务文化建设仍要花大力气抓好。

(六)培训不到位,导致服务质量很难有进一步的提高。

(七)物业承包单位潜在的经营风险对公司整体效益的影响较大。

三、12年工作思路

2016 年xx公司总的指导思想是:以党的十七大精神为指导,继续深入贯彻落实科学发展观,坚持以发展为主线,进一步解放思想、转变观念,以科学决策、科学管理为重点,以深化改革为动力,以加强党建和思想政治工作为保证,全面提高综合实力,努力完成总公司下达的任务指标,使公司经营管理有进一步的转变和突破。12年xx公司将围绕上述指导思想,重点抓好以下几方面的工作:

(一)拓展市场,加大营销力度

09年将是xx市服务行业激烈竞争的一年,提高酒店的知名度和培植自己的固定客源,是一个酒店生存和发展的基本前提。充分利用现有资源,加强营销力度、抓住时机调整销售方针、积极变革适应市场需要、深化开拓各方面市场才是发展之根本。为此,酒店将通过多层次多方位的促销活动,通过深陕两地的广泛外联活动,积极寻找客源,做好市场调查,详细分析竞争形势,优化住客结构,开展全员销售活动,实施全员销售奖励方案,使酒店呈现出人人关心销售,人人参与销售的良好局面。

(二)精简机构、压缩编制,继续做好开源节流工作

精简机构、压缩人员的目标,是要建立办事高效、运转协调、行为规范的科学管理体系,建设一支高素质的专业化队伍。因此机构精简必须与深化人事制度改革同步;拓展经营思路,跳出传统思维和经营模式。借助总公司作为xx省外贸旗舰公司的优势,利用xx公司优越的地理位置,通过自营或辅助经营的形式逐步开通贸易渠道,以贸易或办理劳务输出,增加公司营业收入,进而增加利润和经济效益。

(三)尽快完成大堂、外墙装修,促进“升星”工作的全面完成

大厦外墙投入使用至今逾xx年,大堂装修至今也有xx年,2016年我们拟请专业的设计公司按“x星”酒店的标准对xx大酒店进行装修设计,增加和完善配套设施,通过对xx大厦的外墙、大堂、客房进行装修改造,提升酒店的档次,改变酒店的形象。

(四)进一步加大培训力度,全面提升酒店的服务质量

提高酒店服务人员的综合素质,通过加强培训,进一步增强员工的服务意识,提升服务质量,严格按“四星级”服务规范做出取舍,确保服务水准达标。

(五)继续加强规范化管理,完善管理制度

进一步完善《员工手册》,重新修订《岗位工作说明书》等,规范工作程序及标准。继续完善考核办法,促进公司各项管理工作逐步提高。采取考核结果与绩效管理相挂钩的方式,进一步完善目标责任管理考核机制,认真落实各项工作目标管理责任。

(六)继续加强安全生产管理

切实贯彻执行各项安全规章制度,安全职能部门和各部门负责人要把安全责任落实到人,充分认识:“责任重于泰山,防范在于未然”的重要性,以安全促生产,以安全保效益,确保公司各项工作正常运转,确保酒店良好的经济效益和社会效益。

(七)做好长安二期工程前期准备工作

认真做好xx二期工程开发的市场调研,积极筹备二期工程前期的机构设置和文件资料。

(八)挖掘服务深度,拓宽服务广度,不断扩大物业管理覆盖面积。物业管理企业只有真正做强做大,才能在激烈的市场竞争中生存和发展。xx公司物业管理,从长远发展看,必然要面向社会,扩大管理规模,不断向外区扩展,对外输出管理模式,扩大业务,才能在激烈的市场竞争中立足。xx公司将坚定不移地转变工作思路,转变理念,实现从“管理型”到“服务型”的角色转变,这将成为新时期xx物业管理的发展方向。

(九)关心广大员工生活,努力建立健康向上的企业文化。

关心员工生活,注意工作方法,是调动员工积极性的有效措施。对此公司将在新的一年继续努力提高员工福利待遇,切实改善员工生活,进一步改善员工用餐,充分保证员工以充沛的精力投入到工作当中。

继续培育企业文化,增强企业的凝聚力,增强员工集体荣誉感和主人翁意识,使每位员工都能融入团结和谐的工作氛围,促进公司的人文化建设。

(十)继续加强党建工作

以邓小平理论和“三个代表”重要思想为指导,高举中国特色社会主义伟大旗帜,深入贯彻落实科学发展观,紧紧围绕今年的经营管理目标,认真贯彻学习党的十七大精神,学习******主席在“十一届三中全会”召开三十年纪念大会上的讲话,全面提高党员干部的政治素质和业务能力,为实现今年的各项工作目标提供坚固的保证。

2016年酒店工作总结暨2016年工作计划2016-09-06 05:47:08 | #2楼回目录

2016年酒店工作总结暨2016年工作计划

The hotel worked 2016 summary and the job planned 2016 2016 is to carry out “ 915 “ of the key of the program year, worker of Xx collectivity cadre is in Xx company (next weighing head office) fall with the right leader of company board of directors, insist to be mixed with the seventeen great mind of the party “ 3 delegates “ serious thought is guidance, implement scientific progreconcept in the round, around the working target that the beginning of the year makes, it is with the market oriented, refine management to be a method, pay battalion of already of look forward to and government firmly, overcome all sorts of adverse elements, working function is progressively and normative. Better land achieves task target. Reach situation of 11 years of jobs 12 years of jobs to arrange brief report to be as follows now. One, worked 2016 circumstance (one) receive synergism in order to add to be a target, catch of good sale job 11 years, xx is analysed seriously and hold the development trend of hotel industry, insist to be with the market oriented, adjust management train of thought, innovation develops passenger source market. Raise market competition ability and economic benefits. Company annual finishs each income xx10000 yuan, xx% of the plan that finish, relatively the corresponding period reduced xx10000 last year yuan, drop Xx% . Annual guest room is average rental rate is Xx% , year all house price yuan Xx yuan / day. By can finish profit xx10000 than caliber computation annual yuan, xx% of the plan that finish, duty of turn over to the higher authorities expends xx10000 yuan. Xx10000 of total cost specified amount yuan, than last year the corresponding period reduces xx10000 yuan, drop Xx% . It is train of thought of tone warping battalion, increase sale strength. Since this year, because suffer the effect of all sorts of adverse elements, the company manages the insufficient ideal that the task finishs. Face dilemma, it is difficult that the company is greeted up and down and go up, on one hand personnel of sale of invite applications for a job, enrich sale group, integrate structure of market passenger source, undertake dividing the work to the salesperson, established client group, busineaffairs group and group group respectively, dog actively respective market passenger source, the mining that increases all sorts of resource is patulous, strengthen communicate and communicate, old client of tarry of try every means. Adjust train of thought on the other hand, increase sale, make “ face Xx, radiation Xx “ sale plan, carry out “ go “ the strategy, expand to publicize collaboration external ceaselessly, extend passenger source market. In March system marketing member go to Xx to have sales promotion, visited the unit such as hall of Xx, Xx and Xx hall and each big travel agent. Will go to Xx area having activity of special sales promotion in May. 3 it is formulate a series of sales promotion plan, raise housing rate. Use Xx anniversary a tall building to celebrate, advertisement is made on evening paper of Xx TV medium, Xx, print propagandist colored flag, order to the client make gift, and those who print the sales promotion activity such as acting gold certificate to raise a public house is famous degree. 4 was to be made afresh “ program of treatment of pay of the member that sold a sale downstage 2016 “ , increase the working enthusiasm of the member that sell. Annual sells a ministry 8 years to sign portion of Xx of busineaffairs agreement in all downstage, portion of Xx of travel agent agreement, order share of Xx of room center agreement. 2 it is change idea, stabilize property income. Property ministry is carried on go all out in work spirit, advance despite difficulties, work conscientiously, perfect administrative system on one hand. Through building maintenance log, gathering real time is recorded, normative property contract, build visit day and working analysis to meet, work for each begin laid good foundation. 2 it is promotion service stimulative sale. Can accomplish to belongings estate unit and office building tenement come actively serve, with good

service figure and credit are attracted and stabilize tenement. 8 years rental rate amounts to property unit Xx% , rental rate amounts to office building Xx% , add signs portion of new contract Xx, add advertisement newly two place, add receive xx10000 yuan. 3 it is to catch a key to attack difficulty. Manage as a result of hall of Xx singing and dancing not ideal, bring about close hire difficulty, wait through letter of lawyer of talk, power cut, hair urge the measure such as paragraph, gathering. Talk things over actively with the Construction Bank, pursue and wipe out xx10000 of administration fee of 7 years of property yuan. Idea of idea of positive change of Xx property company and service concept, come true from “ management “ to “ service “ the profound change of the concept, advocate “ service at the person, owner is consummate “ brand-new service concept. Overcome difficulty to demolish violate build a house, rectify bicycle canopy, clear pile up for a long time sundry restore the measure such as fire control passageway to improve village environment; to cooperate fire control company to change smoke feeling system, begin platoon of safety of 100 days of fire control actively to check, ensure the; of life property safety of owner and tenement holds all sorts of entertainment activities to abound owner and tenement amateur to live. Through strengthening service consciousness, abound service content, love installs a company 8 years to finish income xx10000 yuan, rental rate reachs the house Xx% , achieved target of each plan task outstandingly. 3 it is output management, expand extend scope. Establishing Xx hotel to run a company is the major move in strategy of head office development, also be the grasper of Xx company’s new economy point of growth, it is our busineeducation and the main room that exercise a talent more. Hold water first, xx is prepared in the early days of the company, system of branch of perfect, Xx hold water, head for each district city extend mobile until to take-over to the succeof two hotels, these plod that reach administrative company staff with Xx are not divided. What be worth to be carried particularly is last year June, comrade Xx’s can termleobedient organization plans half an year of work of Xx big public house, the spirit of busineof department of this kind of heart, altruistic dedication is worth while we of each individual study. Through a year be run actively and plod, made effective exploration and attempt. 4 it is newer system, normative parking lot manages. Perfected edifice periphery the working job of system of field of each equipment, establishment, car and label course, achieved the standardization of parking lot management and standardization. Devoted capital is transformed collect fees administrative system, add read card and consumptive drop remotely to brush calorie of function, use new system to strengthen management, reduced flaw, saved personnel and the work segment that reduced loaded down with trivial details and strength, reduced moving cost greatly. Security personnel ministry works in function of better fire control of the public security that finish while, xx10000 of income of the annual parking lot that finish yuan. (2) in order to advocate managing attach most importance to a dot, realizing low cost operation is to strengthen energy management, reduce cost. Add close admittedly very important, but cut down expense likewise indispensable. Company energy-saving fall bad news labels a key to work, to managing want beneficial result. Want to close namely, 2 want small, 3 want to lie between, 4 want to decide, 5 want to prevent, 6 want to check, 7 want to punish, 8 want announce. From managing a water, for a time report begins, accomplish a person to walk along the lamp to destroy, conduit gives out to be put out in time, notice to safeguard all sorts of facilities facilities at ordinary times, discover problem and times are repaired, the sources of energy that because the person is,does not create a company consequently formerly is wasteful. Guest room ministry reduced a few unnecessary one-time articles for use, reduce use an amount daily, pay attention to pair of guest room establishment

maintain, reclaim in time guest room can use running stores to undertake interior is used 2 times. Engineering department insists to run system of equipment forms for reporting statistics all the time, run supervisory statistic every months to the equipment such as water, report, gas, appear unusual search an account at once. Maintain through undertaking preventive maintenance to old equipment and dig go technical reformation, not only raised equipment to use effect, and reduced loof the sources of energy. 2016, total power consumption is the edifice xx10000 is spent, expend xx10000 than reducing xx10000 to spend; water and electricity last year yuan, xx10000 of lethan the plan expenditure yuan xx10000 of; daily upkeep costs yuan, reduced xx10000 than last year yuan. 2 it is standard supervisory examination, firm stresses project quality. Engineering department is decorated to X building and employee dining-room is decorated strict supervisory examination has in the process, the quality from construction material and construction safety begin, discover and eliminate quality problem hidden trouble and symptom, make construction quality gets assuring. In proceof acceptance of work, guard a paresponsibly, strictly seriously, project of counterpoise big project obligate quality bail, guaranteed company profit. 3 it is aggrandizement science management, realize synergism of depletion of numbers. Synergism of depletion of numbers is the way that the state-owend enterprise reforms. 2016, ministry of company human affairs tries to find out the real intention through be being investigated for many times, optimize post, reduce person of work out Xx, the benign development that is an enterprise laid a foundation. (3) it is premise in order to promote quality, catch good servive routine since this year, the company grooms through increasing strength, serve a concept newlier, begin the measure such as quality inspection to pay a service, strequality, aim “ outside tree figure, inside strong quality “ . Carry a series of activities begin and of concrete step fulfil, the whole that elevated a firm serves a level. It is to increase groom strength, improve employee quality. Grooming is the significant step that improves employee quality. Reach professional skill to accord with post need as soon as possible to make morality of the behavior standard of employee, profession and courtesy cultural, the company is passed “ walk out of, come in please “ wait for means to increase groom strength. The company will ask Xx to groom October center “ busineperson is in an enterprise medium act is regular “ reach practical and formal wait for a respect to undertake grooming. In the meantime, the company still organizes employee to go to other public house to see the advanced management experience that inspects study others. These measure promoted employee oneself quality not only rise, still aroused the working enthusiasm of employee greatly. This grandfather manages energetically appeal employee strengthens study in off hours, improve oneself quality actively, the to the talent demand in satisfying a company to develop a process. In working at ordinary times departmental door often also organizes interior to groom according to respective job characteristic, assessment and technology compare connecting with the boxing skill, for example: English grooms, mandarin grooms, riant service grooms etc. Still notice to do well between new old employee paon experience, execute “ man-to-man “ groom, this fast to taking employee newly adroitnemastered working flow to have very good effect. 2 it is to establish qualitative check group, improve service quality. Serving quality is the hotel begins efficient market to assure of competition at all, to improve the service quality of the hotel, the company established qualitative check group, to the service of the hotel quality undertakes be supervisoried in the round checking, combined oneself to make sanitation actually check a series of quality such as come or flow together of diction of standard, service to check a level, undertake supervising and urge checking by qualitative check branch according to these

standards, discover the problem informs its are rectified and reform in time. At ordinary times hotel attention often introduces new service concept to employee, advocate individuation, close affection to change a service. The effort study, good general mood that studies business, normative service was promoted in employee. 3 it is perfect “ two “ establishment, promote a hotel image. The company throws xx10000 yuan transform 6 buildings guest room, realized hardware establishment to upgrade. Make the guest room amount of the hotel increases Xx, the reception that raised a public house ability. To be received better “ 11 “ meeting, mansion celebrates the golden week, Xx Xx anniversary, the company was held with “ genuine smile greets mansion to celebrate, efficient service celebrates an Olympic Games “ the Xx that gives priority to a problem activity of month of excellent service quality, carry activity of excellent service month, the company is transforming the idea idea of employee, aggrandizement serves consciousness, strengthen vocational study, enhance service technical ability, implement a system soundly, the standard serves government, increase superintend and director to guide strength, promotion serves the field such as the level, obtained better result. (4) it is with aggrandizement management essential, make company brand company insist to grab from fundamental management, innovation runs concept and administrative level, use scientific administrative pattern, strengthen the standard management to the hotel, achieve the goal that can develop continuously. It is to establish a standard, make and perfect administrative system. Perfected multinomial regulations system, edit came on stage “ employee dining-room administers a regulation “ , “ parking lot management sets “ , “ edifice storehouse administers a regulation “ , “ quality inspection examines way “ , a series of regulations systems such as annals of sectional work month. 2 it is to strengthen interior management, enhance executive power. Run place of system, stuff through perfecting employee to ask report back after leave of absence, check on work attendance the regulations system such as rising government regulation, aggrandizement interior manages, improve work efficiency and level of management effectively, make staff job rising have Zhang Ke follow. Establish quality be careful in one’s conduct to investigate and deal with sb, undertake be checkinged integratedly to departmental door regularly, supervise each function branch to carry out a circumstance, fixed bulletin, increase reward and buckle punish strength. Departmental to the company employee undertakes businetechnical ability is assessed, stimulative branch handles affairs efficiency, enhance executive power effectively. 3 it is firm is caught fulfil, ensure safe production. This year, company safe production “ hidden trouble is administered year “ the activity regards safe production key as one of jobs. Be aimed at this year situation, draw the lesson of bigger safe accident a few cases when Xx area happens, x month, the safe production that company organization begins impetus huge checks big punish big conduct propaganda is big rows to unite focus action;x month to X month, xx “ Xx “ postaccident of especially big fire, the company began safe production and fire protection quickly 100 days in the organization inside edifice limits safety is big examine the action. Company leader takes team development to reach a large building personally respectively each property contracts unit, place has safe big examination. According to statistic, act 3 times greatly, organize inspection team in all 4, dispatch 80 much person-time, discover hidden trouble Xx, already fulfilled rectify and reform Xx; invests xx10000 yuan the fire control facilities that rectify and reform and perfected a hotel is safe, disappear holds Area of Safe Operation to discuregularly besides hidden trouble; , please personnel comes an edifice undertake fire control theory and real operation drilling groom related fire control bureau, exert oneself increases complete member safety is on guard consciousness.

2016年酒店工作总结暨2016年工作计划2016-09-06 05:47:19 | #3楼回目录

的装潢进度,克服各种不利因素。工作职能逐步规范,较好地完成酒店前期的筹备工作。现将11年工作情况及12年工作安排简要汇报如下:

一、2016年工作情况

(一)采购

酒店装潢期间,在领导的指导下,我们进行了供货商的摸底情况。首先我们要了解的酒店所需产品的数量、质量标准。经确定后联系几家供货商报价。以价比价 、质量比质量的方式进行选购。这样大大的提高了工作效率和酒店的利益最大化。

1、 联系供货商。把所需要的样品提供给我们,经过审核、在由设

计师选定款式颜色,整体装潢的搭配效果,领导批准后确定。

2、 石材、瓷砖部分。我们协调领导到石材、瓷砖市场,考察我们

所需要的石材、瓷砖的用量。询问价格。在做工方面我

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