服务员面试常见问题

服务员面试常见问题

1. why do you apply for room attendant? what’s the room attendant你为什么申请做客房服务员?什么是客房服务员?

服务员面试常见问题

2. what’s your main duty? 主要的工作职责?

3. what do you think of your responsibility for this job?

您认为您的岗位职责有哪些?

4. how do you make rooms? 你怎样打扫房间?

5. how many rooms do you have in your hotel ?

酒店有多少间房间?

6. how many deluxe rooms ? and executive rooms and suites?

有多少豪华间?行政间和套间?

7. what is the rate of today ? 今天的房价是多少?

8. how long will you make up a room?

打扫一间房间需要多长时间?

9. how many rooms can you clean/make every day?

每天可以打扫多少房间?

10. how long will you make a bed ? 铺一张床需要多长时间?

11. how to make the bed? 怎样铺床?

12. how many pillows on the bed ? 床上有几个枕头?

13. how to ask for help when you meet the problem you can’t solve?遇到解决不了的问题怎样求助?

14. what should you prepare for bath room?卫生间通常需要准备些什么?

15. how to clean the bath room ? 怎样打扫卫生间?

16. what kind of detergent usually to use? 通常用什么清洁剂?

17. how to make turn-down service? 怎样做夜床?

18. can you talk about when you work in hk which things you did good and which not good ? why?

能否说说你在客房工作中觉得做得好的是什么?做的不好的又是什么?为什么?

19. do you how many things on the pushcart?

客房打扫房间的时候推的手推车上都放有那些东西?

20. how many tools will you take with you?

打扫房间需要带哪些工具?

客户服务专员面试问题2015-10-29 21:39 | #2楼

1. 对客户的投诉，你认为应如何处理？

2. 客户问到的问题你会怎么处理？

3. 客服工作时遇到顾客要求拿私人手机号码或想与你交朋友，你会怎么做？

4. 有些的客户，比如要他分贝小点，他说他本来说话声音有这么大，要他坐下来谈，他说为什么要坐下来谈了，面对这样的客户，你会怎么处理？

【服务员面试常见问题】相关文章：