行李员面试被问问题

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行李员面试被问问题

1. luggage storing conversation: if our guests want to store their luggage in our hotel, what will you say?

行李员面试被问问题

答题要点：

1）问候客人；（2分）

2）向客人提供帮助；（2分）

3）询问客人房间号；（3分）

4）询问行李件数；（3分）

5）询问行李当中有无贵重物品，易碎物品和食物等，我们不对以上物品负责；（3分）

6）询问客人什么时候来取；（3分）

7）向客人说明寄存的收费标准；（3分）

8）让客人在行李登记本和行李牌上面签名；（3分）

9）告诉客人物品是本人凭行李牌和签名取行李并提醒客人好好保存行李牌。（3分）

reference: good morning, sir. what can i do for you? could you give me your room number, please? how many pieces of luggage do you want to store? do you have some valuables, vulnerable things or food in your luggage? we can not store them, you will have to take them with you. we are not responsible for these things. when will you come back to pick them up? for luggage storing, for every piece of luggage we will charge you five rmb each day except today. we need your signature on the luggage registration book and on the claim tag. you can claim your luggage by your signature and the claim tag. please keep it carefully.

2. if it is raining outside now and one of our guests wants to know where they could get an umbrella. what will you say?

答题要点：

1）问候客人；（2分）

2）向客人提供帮助；（2分）

3）询问客人房间号；（1分）

4）建议一：每个房间都配有一把雨伞，我可以帮您到房间去取雨伞，不过需要您稍等一下。（10分）

5）建议二：您也可以在前台借一把雨伞，但是需要收取您50元的押金。我们会给您一张收据。当您归还收据和雨伞的时候，我们就退还您50元的现金。（10分）

reference: good afternoon, sir. what can i do for you? （you see, it is raining outside. how could i get an umbrella?） could you tell me your room number please? i could give you two pieces of suggestion.

1） in your room there is an umbrella in the wardrobe. i can bring it downstairs for you. but you will have to wait for a moment. 2） you can also borrow it from the front desk. we will charge you 50 yuan as a deposit and we will give you a receipt. when you return the umbrella and the receipt, we will give you back the money.

3. now we met each other at the airport. what will you say to while away the 40minutes from the airport to our hotel.

答题要点：

1）问候客人；（2分）

2）自我介绍并表示欢迎；（3分）

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