银行实习报告英语

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银行实习报告英语

The twinkling of an eye, I am in Shanghai Pudong Development Bank has been going on for nearly two months of internship. In the course of the internship, I realized that not only schools do not have the complexity of social work and pressure, but also very real Ganwu Dao Shanghai Pudong Development Bank customers The sake of the business philosophy and the philosophy brought about by the competitive edge.

银行实习报告英语

I internship in Shanghai Pudong Development Bank can be roughly divided into two phases, namely the second semester sophomore year in school when the fragmentation of part-time internship and sophomore year at the end of the summer internship-day work.

The attachment to the previous major outdoor campaign as the center, during a number of related business training. It is these knowledge training, I gradually understand the financial and understand the bank, is more understanding of the Shanghai Pudong

Development. Through Shanghai Pudong Development study, I more and more profound understanding of the Shanghai Pudong Development Bank, relative to other differences, understanding of the Shanghai Pudong Development for the sake of business customers, I think it is in the banking sector can make between the Shanghai Pudong Development Enjoys popular support continued expansion of the key. Shanghai Pudong Development of the delicate, thoughtful and unique business, not only so that the customers choose the Shanghai Pudong Development, and also so that we can be very proud of such a vigorous and dynamic banking practice.

With this understanding of the Shanghai Pudong Development, we will be able to do advocacy work on behalf of Shanghai Pudong Development. Shanghai Pudong

Development introduced us to give us, so that as many people as possible can enjoy the Shanghai Pudong Development of quality services, but also expanding customer base, Pu The income-generating. Is the first time to participate in the Springs Plaza UnionPay bank card of the Organization of the campaign. We follow the Shanghai Pudong

Development prospects of staff, together with publicity-scene-card issuers. Around us divided into two groups, the groups are doing positive Publicity conclusion of the event after the group declared our work and the card issuer was significantly higher than the other group. We offer our enthusiasm and eloquence are not afraid of Peng Dingzi attitude, we are with the charm of oriental card itself, a win that all banks Bank cards "war."

During the recall a few things clear: there was a female reporter to the Advisory me, holding a hand print form, a form of vertical read out various bank cards of various kinds, horizontal is the business of bank cards Name, fill in the blank forms between business and the opening of the charges. Reporter came to my time here has been filled in some

other banks in the bank card information, I can see that the above has a different standard fees, and when the woman The reporter asked me, she read every one of the project, my answer is "free of charge," I look at her more surprised and pleased expression, his feel happy - he has to be clear on her East The various functions of credit card issuers, the more we have the charm of oriental card. Reporter left when unhappy, said: "My

colleagues and I also do have this card, that is to save money have been very close a card, but no Even think of such a concession is the standard! Oriental card is indeed very good cards! "

The other is I have done on a foreigner, I am speaking not very clear to express all kinds of financial terminology, but I still try to introduce business card in the East, because really want to let everyone know our banks We in the East cards. "Foreigner" while listening to me some strange expression, while smiling. I know that my expression Shengse comparison, but I also know that he will have on our card interest. Through

communication, "foreigner" The final decision for a card. Foreigner completed cards, Xiaohe He and gone, but I am also very happy because the cards "to the international."

Working behind the activities Dugen this is similar. Although the high summer temperatures, but our enthusiasm for the same high.

Throughout the course of their work, as a group of the group, the division is also responsible for liaison team work and learning for information or documents.

After the school holidays, I changed the beginning of the second phase of work. Genban work is my place of work is Shanda Lu branch.

I had the main work is to promote a gold, silver network installation, but only because I am the end of July holiday, other than the attachment many students are late, there is no net to catch up with the silver started the installation of collective learning and open access, so I will not be able to The related work. So the day of the summer internship I work on the main charge of publicity and help you some piecemeal work.

Propaganda work carried out two major, is a customer in the bank lobby to help

customers on and for business, another outdoor roadshow publicity in this regard, I have a few suggestions:

First, the hall, in fact, I think that this need not work. Because of the general customers can complete independence for business, even if occasionally in doubt, are also very

small or very si-mp-le and a single consultation, and these issues are often teller Can be easily Shunkou on, not for great things is not complicated, so I think in this regard waste of manpower is not necessary. I have the feeling that Shanda Lu branch: If the initiative to inquiries, whether in need of help, sometimes Xia Yitiao customers, and sometimes only get a smile shaking his head while quietly waiting for other people's advice, but little, so I think that there is no value jobs.Followed by outdoor roadshow. We chose the weekend to work overtime from publicity, planning is at the three refineries location, planning time is August 13 and 14. However, only a final on the 13th day of the campaign, but also a few credit card issuers Very few and I think that is not where outdoor publicity can, but must first clear understanding of where you are going to publicize what is the geographical environment, human environment, and even the weather conditions .13 on the day, the scorching sun, the air humidity great , Leading to the sultry atmosphere unbearable, but we still plan to move the furniture in accordance with the publicity-promotional materials, and so on the eastern outskirts to the refinery, but we braved the heat and the expense of human and material resources should not return. Why I think there are at least two points below the critical reasons: First, the temperature is too high, the environment is extremely bad. Even if we can in order to work with Jiang Ren to do outdoor publicity, but customers did not have reason to accept your braved the heat out Publicity. Hot weekend morning, almost everyone in the family have chosen Shui Lanjue blowing air-conditioning,

television or look at recreating home. Who would change nothing from the outside point of view, those few people from the outside, things are really Only a last resort out - and these people, which do not look forward to quickly completed their home needs to be done

quickly, which will be heated on the road to frequent our publicity Second, we only see this huge refinery of individuals Customer base, but not on specific characteristics of the customers point of view to consider. Refineries this place, is located in the eastern

suburbs of Jinan, the city centre with a certain Jiange Xing. But not without our refineries near the banks of business outlets, even if Is because there is no automatic teller machines. Although I strongly explain to everyone we can use any one ATM, but the inconvenience, such as deposits, other refineries residents still can not accept our card. They say: "see a lot of the bank, Useless. "Indeed, if the run out of cards and less than the bank's point of view is we do not want to see. Therefore, publicity should be chosen locations to facilitate business outlets up to the local.

Shanda Lu in the work of the branch, there are a number of the logistical aspects of related work. Collate statistics such as files, such as corporate debt statistics, storage

finishing, and so on, the daily lunch statistics, financial management assistance and so on; also Have some information to help managers input information, etc., although these efforts I have written to thank and recommendations, but these are not much of the work,

so not described in detail.

The above are my May 28 date in Shanghai Pudong Development Bank reports and the attachment of a shallow point proposal.

Shanghai Pudong Development can continue to hope and renewal work.

银行实习报告范文2016-08-13 16:59 | #2楼

实习时间：2012年2月24日-3月31日

实习单位简介：建设银行，全称建设银行股份有限公司，是国有商业银行之一。在近百年辉煌的发展历史中，建设银行以其稳健的经营、雄厚的实力、成熟的产品和丰富的经验，深得广大客户信赖，并与客户建立了长期稳固的合作关系。建设银行将秉承“以客户为中心，以市场为导向，强化公司治理，追求卓越效益，创建国际一流大银行”的宗旨，依托其雄厚的实力、遍布全球的分支机构、成熟的产品和丰富的经验，在全球范围内为个人和公司客户提供全方位、高品质的金融服务。建设银行迈皋桥支行以其优美的环境，丰富的金融产品，竭诚为各类企事业单位和城市个人客户提供安全、快捷的全方位优质金融服务。并一直鼎立支持建行经济的发展，在地方经济建设中发挥着极其重要的作用。

实习过程：此次实习的目的在于通过在建设银行的实习，掌握银行业务的基本技能，熟悉银行日常业务的操作流程以及工作制度等，为今后的工作奠定基础。

实习岗位：大堂经理及后台

实习过程主要包括以下2个主要阶段：

一、培训阶段

(1)通过培训了解单位基本情况和机构设置，人员配备，企业文化和营业网点安全保卫等。

(2)学习掌握人民币的基本方法，鉴别钞票真伪的主要方法和数钞的基本技巧及零售业务技能操作的训练。学习银行卡及基本知识。

(3)学习银行的基本业务流程，主要包括以下方面：银行的储蓄业务如定活期一本通存款、整存整取、定活两便、教育储蓄等。银行的对公业务，如受理现金支票，转账支票，签发银行汇票等。银行的信用卡业务，如贷记卡、准贷记卡的开户、销户、现金存取等;联行业务;贷款业务等。

(3)学习银行会计核算方法，科目设置与账户设置，记账方法的确定等。区别与比较银行会计科目账户与企业的异同。

(4)学习外汇英语及中行柜台营销技巧与服务礼仪。并进行零售业务的综合操作测试。

二、实习阶段

(1)跟支行主任学习相应的理论基础知识及银行相关各种文件

(2)跟综合柜员学习银行基本业务操作

(3)跟大堂经理学习大堂营销技巧及解答客户咨询

三、实习内容：

(一)跟支行主任学习相应的理论基础知识及银行相关各种文件在实习的前几天里，我主要跟主任学习相应的理论基础知识及银行相关各种文件。一方面要学习相关的实务操作，其中会计占决大多数，既要强化已有的知识，还要学习新的知识，另一方面，还要学习人民银行下达的相关文件。结合中行金融报，金融研究等杂志刊物，了解银行改革的方向，动态。银行的创新和进步，是与国外银行竞争的基本条件。所以银行从上到下，都要树立一种竞争意识，服务意识。对于4月在各支行开展的“ATM机竞赛”活动就是要提高银行人员的

服务意识，增强其服务理念，以优质的服务让顾客满意。同时通过实习还让我们了解银行的业务，中行的业务结构较为多元化有公司业务，个人业务，资金业务，网上银行业务以及国际业务，迈皋桥支行主要划分有4个板块，有对公业务，对私业务，其他业务以及和平安保险公司联合的平保业务等。我实习的主要是对私业务，主要包括个人结算、银行卡业务、个人理财类产品为主的个人中间业务体系。

(二)跟综合柜员学习银行基本业务操作

在学习各种相关银行知识的同时，我还积极向综合柜员学习银行基本业务操作。因为现在银行是实行的柜员制，所以我并没有机会去进行实时操作，所以能做的就是把培训时的技能操作和综合柜员的操作结合起来，寻找两者的不同，并记录下不同业务类型的交易码和分析码及特殊业务的类型。但是就是从旁边的学习中，我同样学到了很多的东西。当银行提出从以产品创新为中心到以顾客为中心转变的原则时，就是对业务员最大的挑战和考验。业务员所要求的不仅是熟练的业务操作，更应懂得如何同顾客交流，为顾客服务，服务优于管理，一个好的管理者更是一个好的服务者。起初对于那种一张报纸，一杯茶的管理者的生活在这彻底改变，报纸是了解客户，了解银行的手段。茶是服务于客户的。“创建学习性组织，争做学习性员工”每个员工勤奋学习的精神，带动着银行业务的广泛开展。通过与业务员的接触，我还了解了银行的操作流程及储蓄业务方面的知识。储蓄业务实行的是柜员负责制,就是每个柜员都可以办理所有的储蓄业务,即开户,存

取现金,挂失,解挂,大小钞兑换,受理中间业务及外汇业务等.对于每一笔业务,我都学习了其ABIS系统的交易代码和操作流程,业务主要可分为单折子系统和信用卡字系统两类.此外我还学习了营业终了时需要进行的ABIS轧账和中间业务轧库,学习如何打印流水,平账报告表,重要空白凭证销号表,重要空白凭证明细核对表,审查传票号是否连续金额是否准确,凭证要素是否齐全等。以及明白了事中监督和事后监督的重大意义。

(三)跟大堂经理学习大堂营销技巧及解答客户咨询

在实习的大部分时间里，我除了跟综合柜员学习银行业务，分钞、扎钞外就是是跟大堂经理学习大堂营销技巧，维持大堂的排队秩序及解答客户的咨询。在大堂工作要特别注重礼仪，礼仪是人们在交往活动中形成的行为规范与准则,成天与客户打交道的大堂经理，代表着企业的形象和名誉，所以一切都要小心谨慎。经理告诉我要做好大堂的礼仪工作，就必须做到以下四个方面，干练、稳重、自信、亲和。营业中的礼仪主要有四大内容：(1)解答客户问题。(2)营业中分流客户。(3)维护大堂秩序。(4)适当理财产品的营销。其中解答客户问题就要求大堂经理必须了解银行的每一业务及其操作流程，所以要想做好一个大堂经理，必须拥有丰富的知识面。因为中行职责有外汇类职能所以在中行做大堂经理时我的主要任务就是负责引导外籍顾客的外币储蓄及兑换工作。

实习收获与体会：通过这次毕业前的实习，除了让我对建设银行的基本业务有了一定了解，并且能进行基本操作外，我觉得自己在其

他方面的收获也是挺大的。作为一名一直生活在单纯的大学校园的我，这次的毕业实习无疑成为了我踏入社会前的一个平台，为我今后踏入社会奠定了基础。

首先，我觉得在学校和单位的很大一个不同就是进入社会以后必须要有很强的责任心和扎实认真的工作态度。在工作岗位上，我们必须要有强烈的责任感，要对自己的岗位负责，要对自己办理的业务负责。比如：如果是一个柜员的汇款业务没经其他柜员审核，汇款就不会发出，柜员就会受到风险处罚。如果是不小心弄错了钱款，而又无法追回的话，那也必须由经办人负责赔偿。所以在办理与银行现金有关业务时一定要谨慎细心。

其次，我觉得尽快完成自己的角色转变。对于我们这些即将踏上岗位的大学生来说，如何更快的完成角色转变是非常重要和迫切的问题。走上社会之后，环境，生活习惯都会发生很大变化，如果不能尽快适应，仍把自己能学生看待，必定会被残酷的社会淘汰。既然走上社会就要以一名公司员工的身份要求自己，严格遵守公司的各项规章制度。

第三，我觉得工作中每个人都必须要坚守自己的职业道德和努力提高自己的职业素养，正所谓做一行就要懂一行的行规。比如，挂失业务办理时需要本人亲自持本人身份证件办理。而在实际业务发生时往往很多人因为身份证丢失而持本人户口簿或他人持身份证为丢失人挂失等虽然可能明知是本人，这些都是不被允许的。而当对方有所疑问时，也必须要耐心的解释为什么必须得这么做。现在银行已经类

似于服务行业，所以职员的工作态度问题尤为重要对于客户的一些问题和咨询必须要耐心的解答。这使我认识到在真正的工作当中要求的是我们严谨和细致的工作态度并虚心向他人请教。

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