英语导游面试回答

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英语导游面试回答

英语导游口试问答--参考题(一)

英语导游面试回答

1 把客人从机场接到后送往酒店的途中，请你致辞欢迎他们，

内容应包括介绍自己、司机及下榻的酒店。

范文：欢迎大家来到合肥。请允许我作自我介绍，我是你们的全程陪同，我叫XX。

我来自中国国际旅行社。前面开车的是王师傅，他有多年的驾驶经验。

现在我们要去的是即将下榻的酒店——天鹅饭店。希望你们在合肥能玩的愉快。

1、Please make the Welcome Speech to the tourists on the way from the airport to the hotel. The contents include the introduction of yourself , the driver and the hotel .

Model : Ladies and gentlemen, welcome to Hefei of China . First , please give me a change to introduce myself . I am the national guide .My name is … I come from the China International Tour Agency .The driver serve for us is Mr. Wang , he is a man of rich experiences of driving .Now we are going to the hotel named ____Swan Hotel .I hope you will have a good time in Hefei .

2、旅游者在不影响团体旅游计划的前提下要求自由活动时，地陪应做好哪些工作。

答：A、旅游者离开饭店时提醒他们带上饭店店徽、饭店名片或写字条。

B、提醒他们不要走的太远，不要太晚回饭店及其它安全注意事项。

C、地陪还应帮助旅游者找车辆（车费由旅游者自付）。

2、What do you think a local guide should do when the tourists want to have free activities without affecting the whole travel plan?

Model :

A : Remind the tourists of taking the sign or the name card of the hotel , or write a note with the important things .

B :Remind them not go too far away and don’t come back so late . And then remind them something else about their safe.

C : The local guide must help the tourists to take a taxi .( Pay the bill himself .)

3、作为地陪应如何认找旅游团？

答：旅游团所乘班次的客人出站时，地陪要设法尽快找到旅游团。

A、地陪应举接站牌站在出口处明显的位置上，让领队或全陪前来联系；

B、地陪应根据旅游者的民族特征、衣着、组团社的徽记等作出判断，或主动询问，问清该团领队（或客人）姓名、人数、国别、团名。

C、一切相符合才能确定是自己所要接待的旅游团。

3、How to recognize the tour groups as a local guide ?

Model :

When the tour groups arrived at the exit ,the local guide must try to recognize it at once.

A : The local guide should stand at the obvious place next to the exit and raise the sign ,wait the national guide or the travel leader to meet.

B : The local guide can assess the situation according to the national feature , costume of the tourists ,or the sign of the travel agency .And the local guide also can make enquiries on his own initiative , ask about the travel leader or the tourists’ name , numbers , nationality ,the name of the tour group and so on .

C : You can make sure it is the tour group you’ll meet if meet all the details .

4、在车上，清点人数有何技巧？

答：A、目点，切忌用手指；

B、点车上的剩余空位。

4、What is the count technique on the bus ?

Model : A : Just count in mind .Don’t count with your fingers .

B: Count the vacant seats on the bus .

5、在购物导游服务中，地陪应注意哪几个方面？

答：A、严格按照旅行社规定服务；

B、了解对象，因势利导；

C、当好购物参谋；

D、积极维护旅游者的利益。

5、What must the local guide should pay attention to when go shopping ?

Model :

A: Abide by the rules of the travel agency rigorously.

B: Know the tourists well , and take tide at the flood .

C: Be a good guide while shopping .

D : Protect the tourists’ benefits actively .

6、在游览期间，一名新加坡游客不慎丢失中国护照，导游人员应如何处理？

答：A、应有遗失地接待旅行社开具证明，失主持旅行社开具的证明去当地公安局报失，由公安局开具证明；

B、失主持公安局开具的报失证明，随身携带照片、资料去所在国驻华使领馆申办新护照；

C、领到新护照后，再到当地公安局出入境管理处办理签证手续。

6、A Singaporean tourist carelessly lost his passport during the trip. How to deal with this problem?

Model :

A :The loser must get a certificate which made out from the travel agency .And then go to the police station to report ,come out a certificate there also .

B : The loser must bring the certificate , photos and some documents to apply for a new passport at the Singaporean Embassy in China .

C : After getting the new passport , then apply for the new visa at the Entry-Exit Office of the local police station .

7、在某景点游览结束后，发现个别旅游者走失，地陪应采取什么措施？

答：A、了解情况，迅速查找；

B、向景点有关部门报告，寻求帮助；

C、打电话与饭店联系；

D、向旅行社报告；

E、做好善后工作；

F、写出事故报告。

7、If a tourist lost after touring a scenic spot. What a local guide should do?

Model :

A : Ask about the details ,and look for him quickly .

B : Report to the office of the scenic spots and ask for some help.

C : Give a telephone call to the hotel .

D : Report to the travel agency .

E : Deal with the rehabilitation works .

F : Write down the accident report .

8、在住店期间，发生火灾事故，导游人员应采取什么措施？

答：A、立即报警；

B、迅速通知旅游的领队和全团旅游者；

C、迅速与现场工作人员一起通过安全通道疏散旅游者；

D、引导旅游者自救；

E、处理善后事宜。

8、What a local guide should do if meet the fire affairs when stay in the hotel?

Model : A : Report it at once.

B : Notify the tour leader and all the group members immediately.

C : Evacuate the tourists to pass the thoroughfare safety with the staff of the hotel quickly .

D : Lead the tourists to save themselves.

E : Deal with the rehabilitation works.

9、在旅行途中，如发生交通事故，导游人员应采取什么措施？

答：A、首先组织抢救；

B、保护现场，立即报案；

C、迅速向旅行社汇报；

D、做好其他旅游者的安抚工作；

E、写出书面报告。

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Model :

A :First give the first –aid to the tourists.

B :Keep the scene intact and report to the police.

C :Report to the travel agency immediately.

D :Pacify other tourists.

E : Write down the written-report.

10、发生旅游者食物中毒事件时，导游人员应采取什么措施？

答：A、首先应设法催吐，并让食物中毒者多喝水以加速排泄，缓解毒性；

B、然后将患者送往就近医院抢救，并请医生开具诊断证明；

C、报告旅行社，追究供餐单位的责任。

10、If a food poisoning taken place , what a tour guide should do ?

Model : A: First try to vomit, drinking a lot in order to speed up the metabolism and reduce the toxicity.

B : And then take the patient to the nearest hospital .Let the doctor make out a medical certificate.

C : Report to the travel agency and find out who is to blamed

英语导游口试问答--参考题(二)

11、旅游活动中，如有旅游者发生骨折，导游人员应如何处理？

答：A、初步处理：止血、包扎、上夹板；

B、送医院治疗；

C、事后，导游人员应前往医院探望伤者。

11、If a tourist’s bone broken during the trip, what can the tour guide do?

Model : A: First, stop bleeding , bind up the wound and put in splints .

B : Take the patient to the hospital .

C : After that , the tour guide must visit the patient at the hospital .

12、在旅行途中，如有旅游者心脏病发作，导游员该如何处理？

答：导游员应采取措施，让患者平躺，请求机组人员、列车员或船上的服务人员在交通工具上寻找医生，进行急救，并通知下一站急救中心和旅行社做好抢救准备。在交通工具达到下一站前，还可请领队或亲属在病者衣袋内寻找常备药物，让其服用，以缓解病情。

12、What will a tour guide do if some one has a heart attack during the trip ?

Model : The tour guide must take first-aid measures .Let the patient lie down, ask for some help to the staff ,train man or the ship clerk to look for a doctor. And give an emergency treatment. Notify the next first-aid station or the travel agency to get ready for it. Before arriving at the next station, ask the leader or the relatives to find some medicines in his pocket to feed him and release the condition.

13、旅游者因对服务质量不满意提出投诉，导游员应如何处理？

答：A、主动与旅游者沟通；B、认真倾听；C、核查、分析投诉原因；

D、认真处理，积极弥补；E、做好说服、调解工作；F、继续做好服务工作。

13、What a tour guide should do when a tourist lodge an appeal that is not satisfied with the service ?

Model : A : Talk to the tourist actively.

B : Listen attentively to the appeal of the tourist .

C : Check up and find out the reason .

D : Deal with the matter carefully and make up the fault.

E : Try to persuade and mediation of the event .

F : Keep on serving the tourists well.

14、住双人间的一名游客因与同房游客生活习惯不同，要求住单人间，你作为导游员应怎样对待这一要求？

答：导游员应请领队调解或在内部调整住房。如调解、调配不成，饭店如有空房可满足其要求，但要事先告知游客：房费自理，原则是谁提出换房谁付费。

14、As a tour guide, how to do when a tourist want to stay a single room, the reason is that his way of life is different from the other visitor in the double room .

Model : The tour guide should let the travel leader change the room internal. However we can arrange another vacant room,

but tell the tourist he must pay the room himself because he wants to change another room .

15、交换名片有什么规矩？

答：递名片时应用双手（至少用右手），目视对方，微笑致意；接名片时用双手，以示尊敬；接过名片要认真看一遍，不要马上装入口袋，更不要在手中玩弄。在与西方人交往时要注意，他们一般不随意交换名片。

15、What are the rules of exchanging the name cards ?

Model : We must use our both hands (use the right hand at least) ,make eyes contact with others and smiling when you give the name cards to the others.

When we receive the name card , we must use double hands and see it first to show our polite. Neither put it in the pocket directly, nor play it in hand.

We must pay attention to get along with the westerner. They don’t get used to exchanging the name card casually.

16、以翻译的身份赴宴，要注意什么？翻译自行向客人祝酒，可以吗？为什么？

答：以翻译的身份赴宴时要注意：

A、不得喧宾夺主，不要自行向客人祝酒，不要随意为客人布菜；

B、时刻准备翻译，不要在嘴里放过大、过多的食物，最好不吃带刺带骨的东西。

C、不得边翻译边抽烟。

16、What must pay attention to while going to a feast as a translator ?

Model : We must pay attention to

A : Don’t have the secondary replaces the primary. Don’t get the toast arbitrarily. Don’t pick up food for the guests.

B : Preparing for translation anytime .Don’t put the bigger or more food in mouth .We’d better not to eat something with bone or thorn.

C : Don’t translate and smoke at the same time.

17、安徽省主要的粮食作物有哪些？

答：粮食作物有：大豆、小麦、玉米、水稻、马铃薯等。

17、What are the main gain crops in Anhui ?

Model: The gain crops are : soybean , wheat , maize, rice and potatoes and so on .

18、请介绍一下安徽省的国家及省级历史文化名城？

答：国家级历史文化名城是安庆，歙县，亳州，寿县。

省级历史文化名城是涡阳，蒙城，桐城，潜山，黟县，凤阳，绩溪，宣州，和县，贵池。

18、Introduce the famous historical and cultural city in Anhui ?

Model : The national famous historical and cultural city are Anqing,Shexian,Bozhou,Shouxian.

The provincial famous historical and cultural cities are Guoyang,Mengcheng,Tongcheng,Qianshan,Yixian,Fengyang,Jixi,Xuanzhou,Hexian,Guichi.

19、介绍一下安徽省的行政区域划分？

答：安徽省现有17个地级市，他们是合肥，淮北，亳州，宿州，蚌埠，阜阳，淮南，滁州，六安，马鞍山，巢湖，芜湖，宣城，铜陵，池州，安庆，黄山。

19、Introduce the administrative areas of Anhui province ?

Model: There are 17 district cities. They are

Hefei,Huaibei,Bozhou,Suzhou,Bengbu,Fuyang,Huainan,Chuzhou,Lu’an,Ma’anshan,Chaohu,Wuhu,Xuancheng,Tongling,Chizhou,Anqing,Huangshan.

20、安徽特色工艺美术品包括哪些？

20、What are the special crafts and arts in Anhui ?

29、简介安徽省气温及降水情况？

答：安徽省绝大部分地区属于亚热带气候。1月最冷，7月最热。年降水集中在6-8月。

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Model : The more parts area of Anhui belong to the sub-tropical climate zone. It is coldest in January and hottest in July. The precipitation period is between June and August.

英语导游面试回答2015-10-20 19:52 | #2楼

1、 Because of the objective reason, the tour group want to leave in advance, as a local guide, how to deal with it?

1,the local guide should as far as possible to save time, arrange the tour in the plan; 2,report to the travel agency, contact with the hotel, return the room, dinner, bus and so on .3, as far as possible to inform the next station to change the receipt plan.

2、 According to the receipt plan and reservation time, local guide can’t receive the group, how to deal with it?

1,immediately contact with travel agency, and find out the reason; 2,contact with airport and ask if the group board; 3,if don’t’ need much time , local guide can sty at the airport; 4,if postpone is too long, the local guide should rearrange receipt affairs according to the travel agency.

3、 How to avoid leaving out the receipt?

1,read the receipt plan, know the group’s arrival date, time, receipt place, number of train and so on; 2,check the correct arrival time; 3,arrive the station half an hour in advance and wait for the coming of the group.

4、 How to deal with the mistake in receipt?

1,if the mistake is happened between two groups in the same agency, no longer exchange the groups unless the travel agency don’t agree with it; 2,if mistake happens in another travel agency, the guide should immediately report to the ravel agency and try to as soon as possible exchange the groups and make apology to the tourist.

5、 How to avoid delaying the airplane?

1,the local guide with the national guide should fix the tickets in advance, check and confirm the date, time, number, destination and so on.;

2,before leaving, don’t let the tourist go to the complex place and so on;

3,arrange abundant time g to the airport(station, harbor) and make sure that the group leaving location, help to carry out the check-in(train, ship)procedure, and leave on time.

6、 How to deal with delaying the airplane (train, ship)?

1,immediately report to the travel agency, ask for help; 2,as soon as possible contact with airport, and try to let the tourist leave with the recent airplane; 3,stabilize the tourist’s motion, and arrange dinner, dormitory, traffic and sight-seeing, make apology to the tourist; 4,as soon as possible inform the nest station in order to adjust the plan; 5, write an accident report and make clear the reason.

7、 If the tourist lose the passport, how to deal with it ?

1,based on the tourist application, the travel agency sign a proof to carry out a temporary passport; 2,tourist can take the proof, oneself photograph, arrive to the local public security official organization foreigner immigration administrative office ,and take another proof.; 3,take the pubic security official organization’s proof and go t the country in china’s embassy to carry out the new passport; 4,get the new passport again to the public security official organization to carry out the visa procedure.

8、 If the tourist lose something important, how to deal with it?

1,confirm if it is really stolen and report to the travel agency, local public security official organization, the travel agency insurance company that insure, help to seek and try to clear a criminal case; 2,if it can’t be found out, let the public security official organization give a proof in order to return to country to check and ask the insurance to pay; 3,the local guide should comfort the owner and alleviate his displeasure motion.

9、 How to avoid the tourist mislead?

1,remind the tourist, for example, the name of the agency, number of bus, name of hotel, telephone number and so on; 2,report the arrangement, let the tourist know the itinerary, time, parking lot and assembly time; 3,the guide can’t leave the group and often check the number of the tourist, don’t let them leave far in free time; 4,the local guide, the national guide and the leader should often contact with each other and take care of the group.

10、How to deal with the tourist walk to lose?

1,generally, the national guide and the leader organize the member to look for, and the local guide lead the other member to continue the sight-seeing; 2,inform the local pubic security official organization to look for; 3,report to the ravel agency; 4,contact with the hotel, inquire if they have retuned to the hotel; 5,if don’t find out, the team can return to the hotel, the local guide, the national guide and the leader leave two people to continue look for, after finding out can take the other bus to return to the hotel; 6,if the local guide’s mistake, make apology to the loser, if the tourist’s mistake, warn them to notice

11、A foreign tourist has the heavy disease, how to do?

1,the local guide should immediately inform the travel agency to send the person for help, and let the leader seek ones relatives to accompany to the hospital, and the local guide should continue tour with the others; 2,if need surgical operation, should be signed by the relatives or other officer; 3,if need stay in the hospital and can’t return to the country with the group, the local guide should help to carry out the separation visa, traffic ticket and some relative procedure; 4,tell the patient pay the fee, the rest complex service will be returned to him(her); 5,some data about treatment and so on should be copied in order to store by the travel agency.

12、How to deal with the traffic accident, when the tour group come back?

1,immediately rescue the wounded member, the leader and the national guide take them to hospital; 2,call 110 and keep the scene intact; 3,prport to the travel agency, some relative administrations and insurance company; 4,stabilize the tourist mood and continue

the sight-seeing; 5,it is best to give the signatures with the leader and write an accident report.

13、How to deal with food poisoning?

1,drink a lot water to accelerate to excrete, alleviate the poison and try to vomit; 2,immediately send to hospital to rescue and invite doctor to write a proof; 3,immediately report to the travel agency and check the duty to cause the food poisoning.

14、A friend of the tourist ask to accompany with group, how to do?

1,respect the leader and the agency’s opinion; 2,contact with ravel agency, if the leader and the agency approve, carry out the procedure and hand over the expenses; 3,the diplomacy official or reporter can’t accompany with unless the agency and relative administration agree with.

15、If the tourist ask you to remove something to his friend, how to do?

1,ask what in the wood box and open the wood box immediately, if valuable thing or the food should be refused and the tax product should be paid tax; 2,if it is general thing, should write a note if the people receive and the receiver should write a receipt to agency, sign and inform the client; 3,note and receipt should be given to the agency to store.

16、I f a tourist fall and make crus fracture, how to do?

1,first the guide should stanch the blood wrap and firm the joint; 2,send to the hospital on time, keep all the lists in order to ask for paying with insurance company; 3,inform the agency and write the accident report.

17、For some objective reason, the airport can’t take off, how to do?

1,patiently explain to tourist because of the weather, everybody should comprehend, and the local guide should stabilize the tourist’s motion; 2,ask the second airplane departure time and arrange the baggage; 3,report to ravel agency and arrange the tourist food and dormitory problem, inform the breakfast of whole group tomorrow morning and the departure time, assembly place; 4,ynform the next station to change the plan.

18、How to avoid the car-sickness phenomenon?

1,the local guide should know the car-sickness circumstance among the tourist, and remind their to have medicine, advice them to take a little meal; 2,look after them to as far as possible sit the forepart in bus and close the window, tight trousers belt, prevent the internal organs vibration, and increase the condition.

19、How to deal with the public security accident?

1,lock the door tightly, especially don’t open the door in the evening; 2,the valuable goods should be consigned, don’t put them in the room; 3,don’t leave anything in the bus; 4,tell the driver to lock the door and windows after the tourist get off; 5,on the way, don’t let unfamiliar people get on the bus; 6,the local guide must accompany with the group and prevent the public security accident.

20、A foreigner want to buy curio and painting in the stall, how to do?

1,tell him to buy in the appointed culture relic shop and the stall can’t be reliable; 2,remind him to keep the guarantee and the seal for check-in.

21、A foreigner has to return the country, how to deal with it?

1,after both travel agencies consultation, can satisfy his request; 2,help guest carry out the separation visa, rebook the ticket, but the tourist pay the money; 3,the rest complex service fee return or not.

22、the tourist want to swim at the nearest beach, how to do?

1,don’t let them go to the natural beach; 2,the local guide can take them to the swimming poor and remind them to pay attention to safety.

23、Two hours before dinner, the tourist want to change the dinner, how to do?

1,according to conventionally if three hours in advance, the local guide should contact with the restaurant and satisfy them; 2,if the time is very short, the guide can refuse and explain; 3,if the tourist insist on changing dinner, the guide can tell them to pay the fee themselves.

24、If the tourist lose the baggage on the way, how to do?

1,check the rooms in the hotel if the baggageman make a mistake; 2,if can’t find out, immediately contact with the agency and the baggageman; 3,if can’t find out either, report to the agency for help; 4,ask the tourist to write a list about baggage.

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